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Born out of friendship, nurtured by teamwork, and embraced by our customers, ‘Wichcraft is a family. At 'Wichcraft, our employees are at the core of everything we do. We approach our business from a teamwork perspective and encourage learning, curiosity, and fun every step of the way.

Benefits & Culture

Porter

  • Ensure neatness and cleanliness of all FOH spaces by conducting regular walk-throughs
  • Maintain cleanliness, sanitation and organization of storage areas
  • Maintain necessary stock of all wares by prioritizing work during peak service
  • Assist stations in maintaining cleanliness

Cook (full and part-time)

  • Efficiently process guests’ orders and demonstrate follow-through on necessary service points
  • Possess complete understanding of menu offering
  • Complete all service tasks in a timely manner to ensure station efficiency during peak and off peak times
  • Safeguard quality and presentation through proper handling of product and attention to detail
  • Prep for service and keep the station clean and organized

Counter (full and part-time)

  • Efficiently process guests’ orders
  • Act as a barista accurately executing beverage recipes
  • Answer guest questions and possess complete understanding of menu offering
  • Provide personal touches to encourage repeat business
  • Correctly process transactions on a register

Trainer

  • Provide personal customer service to guests to ensure that each customer feels satisfied with their dining experience
  • Possess complete understanding of menu offering, including barista beverages
  • Guide and welcome incoming employees through introduction to the company
  • Provide clear instructions to employees on position specific material and execution of duties

Team Lead

  • Provide personal customer service to guests to ensure that each customer feels satisfied with their dining experience
  • Work within the cook and cashier stations
  • Possess complete understanding of menu offering, including barista beverages
  • Work alongside the team to ready the store for service, and spend peak hours expediting orders

General Manager

  • Build and maintain relationships with loyal guests and uphold quality control in menu offering, customer service standards and store presentation
  • Control costs in relation to labor, purchases, inventory and waste through consistent and proactive use data and implementation of corrective actions
  • Supervise and manage all employees at the store

Lead Production Cook (full-time)

  • Maintain highest levels of food execution, production efficiency, cleanliness, and sanitation
  • Manage inventory and coordinate with vendors
  • Provide clear instructions to employees on position specific material and execution of duties

Catering & Operations Support (part-time)

  • Provide customer service via phone and email to guests for all incoming inquiries
  • Possess complete understanding of menu offering and store operations
  • Drive catering sales through high-level service and outreach
  • Support Operations team with in-store materials and direct communication to maximize the guest experience and streamline store operations

'Wichcraft Careers

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